Eva — Executive Assistant
Using Eva for inbox and follow-up without losing control.
Eva drafts responses so you're doing email reviews, not email writing. The key to getting good output from Eva is clear rules about what she drafts, what she sends, and what she escalates to you.
What Eva does well
| Task | Eva does this |
|---|---|
| New customer inquiries | Drafts warm, informative responses with your pricing approach and next steps |
| Scheduling confirmations | Confirms appointments, sends reminders, handles simple rescheduling |
| Quote request acknowledgments | Confirms receipt, sets expectations for response timeline |
| Follow-up emails | Follows up on estimates, service confirmations, post-job check-ins |
| Inbox organization | Sorts by urgency, flags messages that need your attention, archives spam |
| Customer communication drafts | Drafts replies based on your tone and business rules — 95% ready |
What Eva should not do automatically
Always review before sending: Even when drafts are 95% ready, review them. Eva handles standard patterns well, but nuances in customer tone, specific circumstances, and anything unusual should get your eyes before it goes out under your name.
- Heated complaints or customer disputes
- Pricing negotiations beyond established rules
- Scheduling changes for the same day
- Emails from known difficult customers
- Anything that requires specific technical knowledge of a job
- Customer payment issues or billing questions
The setup that makes Eva work
Give Eva clear rules in her workspace. The more specific, the better the drafts.
Example rules to put in Eva's workspace
Email rules for [Your Company]: Our most common customer situations: - Quote requests: respond within 2 hours, include general pricing ranges - Scheduling questions: confirm same-day if asked, otherwise next available - Service complaints: flag for owner review, do not send reply without approval - Follow-up after service: send 48hr check-in, offer to answer questions Tone: Professional but friendly, like a knowledgeable office manager who knows the trade. Not corporate, not overly casual. What we never do: - Give exact prices over email without approval - Commit to same-day service without checking the schedule - Discuss billing disputes without owner involvement - Send anything that sounds defensive or dismissive
What good looks like
After a few weeks with good rules in place, you'll notice:
- Email reviews take 20–30 minutes instead of 2–4 hours
- Drafts land at 95% ready — one read and send
- No more "I missed that" emails
- Customers get responses the same day, even on weekends
Best use case: Businesses where the owner is the only person handling customer email but doesn't have time to do it consistently. If you're answering email from the truck between service calls, Eva is built for that exact situation.
4+ hours per week back
Eva handles email drafts so you review, not write.
$33/mo · All 6 employees · 7-day money-back guarantee
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